Rollover FAQs

What is rollover?

• Your Tops server needs to roll at the end of the day, every day.
• This process typically kicks off in the early hours of the morning so it does not interrupt your work.
• At rollover, the following tasks complete:
  • System date moves to next day
  • Late fees charge to ledgers
  • Contracts auto-deactivate
  • Statements generate
  • Contract fees charge
  • Automatic payments post
  • OrthoBanc payments post
  • Autopay plans deactivate
  • Insurance claims generate
  • Appointments mark as missed
  • Checked-out iPortfolio items check back in
  • Additional maintenance completes

How long does rollover take?

• Typically, rollover can take up to 20 minutes depending on the size of your database and the tasks to be completed

What prevents rollover?

• The server is powered off
• The server does not have an internet connection

What should I do if rollover fails or is taking longer than 20 minutes?

• Please DO NOT shut down or restart your Tops server.
• Call Tops Support at 770.627.2527, or
• Email Tops Support at [email protected]