Reversed ACH Payments on Deposit Slip

Do you have reversed TopsPay ACH payments "stuck" on your deposit slip? We can help!

What usually happens with TopsPay ACH Reversals:

  1. The ACH payment is pre-funded by the bank.
  2. The ACH payment is marked deposited in Tops.
  3. The ACH payment disappears from Matrix > Deposit Slip > Direct Deposit.
  4. The ACH is reversed and a TopsPay ACH Reversal transaction is posted to the patient's ledger.
  5. The funds are withdrawn in a separate deposit batch.

What CAN happen with TopsPay ACH reversals:

  1. The ACH payment is reversed before the bank can pre-fund it.
  2. A TopsPay ACH Reversal transaction is posted to the patient's ledger.
  3. The funds are withdrawn in a separate deposit batch.
  4. The original ACH payment remains in Matrix > Deposit Slip > Direct Deposit because it was never marked deposited in the first place.

What should you do when this happens?

  • Call or email Tops Support and we will create a ticket to remove the reversed ACH payments from your Deposit Slip!
  • Our phone number is 770.627.2527
  • Our email is [email protected]
When you see dates from over 2 weeks ago on your Direct Deposit list, they may represent TopsPay ACH Reversals
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