Void a TopsPay Payment
Voiding Credit or Debit Card Transactions
Exception: Single-use Insurance Credit Card payments cannot be voided.
Enter a TopsPay credit or debit payment by mistake or with the wrong card? If you catch it the same day it happens, you can void the payment! Here's how:
- Go to Matrix > Financial Day Sheet.
- Double-click the payment you wish to void.
- Enter your Tops Ortho password.
- Select Void this transaction and click OK.
- You will see the transaction struck-through on the Financial Day Sheet; it will disappear from the patient's ledger and the Deposit Slip.
- The transaction will show a Voided status in your TopsPay portal. To view this, go to Reports > TopsPay portal > Payments.
If you receive a message that you cannot void the transaction, you may be able to refund the payment. See the related article below to learn how to refund a TopsPay payment.
Voiding ACH Payments
ACH payments processed by TopsPay cannot be voided or stopped. While the patient or responsible party can contact their financial institution to stop payment, the other option is for the practice to wait 7-10 business days allowing the ACH payment to successfully fund or fail and then determine next steps. If a refund is necessary, an ACH refund is treating like a non-TopsPay refund. Please see related articles below on Refund a TopsPay ACH payment.