Void a TopsPay Payment

Enter a TopsPay payment by mistake or with the wrong card? If you catch it the same day it happens, you can void the payment! Here's how:

  1. Go to Matrix > Financial Day Sheet.
  2. Double-click the payment you wish to void.
  3. Enter your Tops Ortho password.
  4. Select Void this transaction and click OK.
  5. You will see the transaction struck-through on the Financial Day Sheet; it will disappear from the patient's ledger and the Deposit Slip.
  6. The transaction will show a Voided status in your TopsPay portal. To view this, go to Reports > TopsPay portal > Payments.

If you receive a message that you cannot void the transaction, you may be able to refund the payment. See the related article below to learn how to refund a TopsPay payment.


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