Start Screen Sharing

When you call Tops Ortho Support with questions, it's helpful to share your screen with the team. Go to Apple Menu > About This Mac to view the macOS of your workstation, then follow the steps below.

For workstations on macOS 13 or newer:

1. Go to Help > Start Screen Sharing...
2. A window will display that says Screen Sharing Is Not Running; click Start Screen Sharing.
3. A window titled Review System Access will display. For Tops Support to best assist you, you will need to allow the Screen Recording and Accessibility functions.
4. If these functions show as Unknown or Denied, click Request Access...

5. In the next window, select Open System Settings.
6. You will be directed to the Screen Recording section of the Privacy and Security menu. Find Tops Ortho in the list.
7. Click the toggle next to Tops Ortho to turn it on.
8. If prompted, enter your macOS workstation/user login password. This is typically the password you use when you power on your workstation in the morning. Team Tops does not have this password on file.
9. Once the steps above are completed, the Screen Recording function will display a green dot and show as Allowed in the Review System Access window.
10. Repeat the steps above to grant Accessibility.
11. Once you have allowed both Screen Recording and Accessibility, search your desktop for the window labeled topsConnect 15. The Tops Ortho Support Team member will need the ID number that displays. The password will show as four stars; that is normal!

For workstations on macOS 12 or older:

1. Go to Help > Start Screen Sharing...
2. A window will display that says Screen Sharing Is Not Running; click Start Screen Sharing.
3. A window titled Review System Access will display. For Tops Support to best assist you, you will need to allow the Screen Recording and Accessibility functions.
4. If these functions show as Unknown or Denied, click Request Access...

5. In the next window, select Open System Preferences.
6. You will be directed to the Screen Recording section of the Security and Privacy menu.
7. Click the lock icon on the lower left corner; if prompted, enter your macOS workstation/user login password. This is typically the password you use when you power on your workstation in the morning. Team Tops does not have this password on file.
8. Find Tops Ortho in the list.
9. Place a checkmark in the box next to Tops Ortho to enable it.
10. Once the steps above are completed, the Screen Recording function will display a green dot and show as Allowed in the Review System Access window.
11. Repeat the steps above to grant Accessibility.
12. Once you have allowed both Screen Recording and Accessibility, search your desktop for the window labeled topsConnect 15. The Tops Ortho Support Team member will need the ID number that displays. The password will show as four stars; that is normal!

Steps Above Not Working?

Sometimes it is necessary to remove and re-add Tops Ortho to your System Settings/Preferences. Here's how:

1. Go to Apple Menu > System Settings/Preferences.
2. Click on Privacy and Security/Security and Privacy.
3. Click on Screen Recording.
4. If Tops Ortho is already on the list, highlight it and click the minus icon to remove it.
5. If prompted, enter your macOS workstation/user login password. This is typically the password you use when you power on your workstation in the morning. Team Tops does not have this password on file.
6. Click the + icon and search for Tops Ortho on your workstation.
7. When it comes up, select it and click Open.
8. Tops Ortho will be back on the list; follow the steps above.
9. Repeat these steps for Accessibility.