eClaims Statuses in DentalXChange

Once you submit your claims, view their statuses in your DentalXChange portal!

1. Log in to DentalXChange: https://register.dentalxchange.com/reg/login?0
2. Click on the Claim Search heading in the Electronic Claim Services tile.
3. Click on View Today's Activities. Any claim status updates and new submissions will display.
4. To view previously submitted claims, click on Advanced Search and enter your desired date range.

5. To view an informational video from DentalXChange about their eClaim Statues, click the link below:

   https://videos.sproutvideo.com/embed/a49bdfb61c1ce9ca2c/54733826edacf3f4

6. To view a helpful document on searching claims and their statuses, click the link below:

   https://help.dentalxchange.com/DentalXChangeHelp/ClaimSearchesStatuses.htm?Highlight=claim%20status

Need to edit a claim for resubmission?

1. If changes need to be made to a claim for resubmission, return to Tops Ortho and edit the claim/patient information. Then re-submit the claim in Tops Ortho.
2. Pro tip: In the Internal Notes for this claim field, enter a note beginning with "DXC" and make a note that you updated and resubmitted the claim.

If you edit and resubmit a claim in DentalXChange, please follow these steps:

1. Make edits to the claim in DentalXChange and resubmit the claim.
2. Return to Tops Ortho and mirror the edits you made in DentalXChange.
3. Open the patient chart and right-click on the claim. Select Edit Claim to add an Internal Note.
4. Pro tip: In the Internal Notes for this claim field, enter a note beginning with "DXC" and make a note that you made changes and resubmitted the claim directly in DXC.

Need more help understanding how to edit and resubmit a claim with a Rejected status DentalXChange? Click the link below for an informational video from DentalXChange: https://videos.sproutvideo.com/embed/189bdfb61c1ce8c890/847c4cad5ec02805