eClaims Requiring Attachments

Some payers require that attachments accompany their eClaims. Here is how to send an attachment with an eClaim:

Step 1: Create the attachment in DentalXChange

1. Log in to DentalXChange: https://register.dentalxchange.com/reg/login?0
2. Navigate to the Dashboard.
3. From the Claims menu, click Attachments.
4. Click Stand Alone Attachments.
5. Complete the Stand Alone Attachment details.
6. Under the Release the Attachment heading, select the radio button labeled When DentalXChange receives my claim.
7. Click Continue.

8. Select from the following options:
   1. Add a Narrative
   2. Upload Image
   3. Capture Image
9. IMPORTANT: Make a note of the Attachment ID at the top of the image list.
10. Click Submit.

Step 2: e-File the claim in Tops Ortho

1. If the claim has already been generated, locate it in Tops Ortho. Right-click over the claim and select Edit Claim. Enter the Attachment ID in the Additional Comments field.
2. If you have not yet generated the claim, go to Action > New Insurance Claim. In the process of generating the claim, enter the Attachment ID in the Additional Comments field.
3. Go to Matrix > Claims > Unsent Ready-to-File and locate the claim.
4. Place a checkmark in the box to the left of the claim.
5. Click e-File Checked Claims.
6. If your Tops Ortho claim reflects a Clearinghouse Accepted status, it means that DentalXChange has received the patient's claim and will release the attachment to the payer as well.