OrthoBanc Postings FAQ

Tops Ortho integrates with OrthoBanc to post payments every month. Below are three common questions about this integration.

When are OrthoBanc payments posted to Tops?

• The Tops Ortho team cannot load payments from OrthoBanc until OrthoBanc sends the deposit report confirming the payments were collected and sent to the doctor.  The OrthoBanc deposit schedule is available at any time: OrthoBanc Deposit Schedule

Why are OrthoBanc payments not always posted to Tops on the deposit days?

• Once Tops Ortho receives the deposit report from OrthoBanc, we upload it to your Tops server. If the deposit report does not match the existing autopay plans and amounts, the upload is halted and the deposit report is flagged with errors.
• Errors can occur when:
  • A patient has a balance increase entered on the OrthoBanc website.
  • A patient makes an extra OrthoBanc payment on the phone or online.
  • A payment is modified on the OrthoBanc website.
  • An OrthoBanc auto-pay plan is initiated on the OrthoBanc website instead of in the Tops Ortho chart.

How long does it take to correct OrthoBanc errors?

• It takes 7-10 business days from the deposit date for the Tops Ortho team to manually correct the errors and match each deposited payment with the patient and the correct auto-pay plan and account holder.
• If there are no errors, the OrthoBanc payments will post in a timely manner.