Can't Connect to Your Tops Server?

Do you see the message "Unable to connect to the Tops Server" when you try to connect to Tops Ortho? Use the tips below to troubleshoot.

On-site Server:

1. If you are in the server location office, make sure that the Server field displays Tops Server or Bonjour. That means that your workstation can find the server.
2. If you are in a satellite location or at home, make sure that the Server field displays the correct remote IP address. If you are not sure what your remote IP is, contact Tops Support at 770.627.2527.
3. Make sure your workstation is connected via either ethernet or a secure, private Wifi network.
   1. If you are connected to a Guest or public network, disconnect and connect to the private network.
   2. If you are connected to both ethernet and WiFi, please turn off the WiFi. Being connected to both ethernet and WiFi is not ideal and can prevent connection to Tops Ortho.
4. Check to see if your workstation was upgraded to macOS Sequoia. To find this out and to learn how to establish connection to Tops Ortho, see related article, Connect to Tops Ortho with macOS Sequoia, below.
5. Go to the server and check the following:
   1. Is the server powered on? If the server does not appear to be powered on, call Tops Support at 770.627.2527 for assistance.
   2. Does the server have an internet connection? It should be connected to ethernet, not WiFi. To check the internet connection, open a browser app, such as Safari, and see if a webpage loads.
      1. If the server does not have an internet connection, contact your IT or your internet service provider for assistance.
      2. If the server has an internet connection, contact Tops Support at 770.627.2527 for assistance.

Lightning Cloud:

1. Make sure that the Server field displays the correct Lightning Cloud IP address. If you are not sure what your Lightning Cloud IP is, contact Tops Support at 770.627.2527.
2. Make sure your workstation is connected via either ethernet or a secure, private Wifi network.
   1. If you are connected to a Guest or public network, disconnect and connect to the private network.
   2. If you are connected to both ethernet and WiFi, please turn off the WiFi. Being connected to both ethernet and WiFi is not ideal and can prevent connection to Tops Ortho.
3. Check your internet connection. Open a browser app, such as Safari, and see if a webpage loads.
   1. If you do not have an internet connection, contact your IT or your internet service provider for assistance.
   2. If you have an internet connection, proceed to the next step.
4. Check to see if your workstation was upgraded to macOS Sequoia. To find this out and to learn how to establish connection to Tops Ortho, see related article, Connect to Tops Ortho with macOS Sequoia, below.
5. If you have checked the above steps and still cannot connect, contact Tops Support at 770.627.2527.