Character Limits for eClaims

You will encounter errors and rejections if you exceed the character limits for electronic claims. Here is a guide help you identify and correct these errors!

Remarks Field (box 35)

400-character limit
To see this field, right-click on the claim and select Edit Claim

Tops v9.11.0 and 9.11.1, the Remarks field has an 80 character limit. For initial claims, this leaves 21 characters available after 59-characters are used for detailing the initial fee and monthlies in an initial claim. As of Tops v9.11.2, the character limit has been increased to 400 characters.

Brief Description field

80-character limit
To see this field, right-click on the claim and select Edit Claim

Billing Entity Name (box 53)

35-character limit

Pay-to Entity Name (box 48)

35-character limit

Pay-to NPI (box 49)

80-character limit
Cannot be fewer than 2 characters

Employer Policy group number (box 16)

30-character limit

Policy Holder's Street Address (box 12)

55-character limit

Patient's Street Address (box 20)

55-character limit

Insurance Company's Address (boxes 3 and 11)

55-character limit
If Address Field 2 is present, make sure that the soft-Return (Option-Return) is used to enter text in Address Field 2. Holding the spacebar to force the text to go to Address Field 2 will exceed your character limit.

Insurance Company's Name (boxes 3 and 11)

25-character limit

Policy Holder's First Name (box 12)

25-character limit

Policy Holder's Last Name (box 12)

35-character limit

Policy Holder's Middle Name (box 12)

25-character limit

Policy Holder's Suffix (box 12)

10-character limit

Policy Holder's Identification Code (box 15)

80-character limit
Cannot be fewer than 2 characters