Find a Payer ID

In some cases, DentalXChange requires a different payer ID than the one your practice has stored for an employer policy. This will show as an error on claims. Read below to find out how to find and enter the new payer ID!

I received the error "No insurers found for this selection - Payer." Now what?

1. Right-click over the claim in question and select Open Employer Policy.
2. When the Employer Policy window for the patient displays, click the blue link named e-Claim Insurance Payer List.

3. The DentalXChange website will open in a new browser tab.
4. Enter the name of the insurance company in the Name field.
5. Click Search.

6. Locate and note the necessary payer ID.
7. Return to the Employer Policy window.
8. Copy and paste the old payer ID in the Notes field of the Employer Policy window for future reference.
9. Enter the new payer ID in the Employer Policy window.
10. Return to Matrix > Claims > Unpaid>Rejected by Clearinghouse.
11. Refresh the list and if all validation errors have been resolved, the claim should no longer appear.
12. Update your filters to Unsent Ready-to-File and No Submission Date.
13. Locate the claim and e-File it again.