NEW Office Hours and Away Response

Send your patients an automated message when they text outside of your office hours!

1. Go to Comm > Tops Reminders.
2. Click Settings > Location Details.
3. Scroll down to Business Hours.
4. Select the day from the dropdown menu. Click the Open toggle to set it as open or closed.
5. For Open days, use the dropdown menus to select the opening and closing times.
6. Click the + icon.
7. You will see the weekday and hours you created appear below. Note: You can add more than one time span for each day to account for lunchtime closures.
8. If you set a weekday and hours incorrectly, click the pink X to remove your entry.

Create Your Away Response

1. Go to Comm > Tops Reminders.
2. By default, you will start in the Messages tab.
3. Click the gear wheel icon to the left of the Search name or phone field.
4. Scroll down to Away Response.
5. Select Off, Auto, or Always-On:
   1. Off means that your Away Response will never send, regardless of your office hours.
   2. Auto means that your Away Response will send when patients text outside of your office hours.
   3. Always-On means that your Away Response will send every time a patient texts the office. This is a useful setting for times the office is closed for vacations, such as for a winter break.
6. Click to place your cursor in the Away Response text box. Compose your Away Message.
7. When you are finished, click Save Message.