Repeated Fingerprint Requests

When you log in, does Tops keep asking for your Practice Fingerprint? We've got you!

After a Tops update, your workstations may ask you to allow the new Tops version to access your keychain. This is due to new security protocols on newer macOS versions.   

After you have entered the Practice Fingerprint, this window may come up:  

• This is asking you for the macOS workstation/user login password (typically, this is the one you enter when you boot up your computer each day.)  Team Tops does not have this password on file.  
• This is NOT the Fingerprint or your Tops password.   
• Do NOT click Deny. 
• If you do click Deny by accident, please reboot the workstation and log in to Tops again. You'll be asked to put in the "login" keychain password again (not your Tops password or the Practice Fingerprint). Then click the Always Allow button.
• If you follow the instructions above, you should not be asked for the Practice Fingerprint again.