Why is TopsPay Not Working for Me?

If you are not able to use TopsPay on your workstation, here are some things to check:

• TopsPay requires a minimum macOS 10.15.7 (Catalina) or higher.

• To check your workstation's macOS, go to Apple Menu > About This Mac.

• If your workstation is on an older macOS, consult your office tech to see if your workstation can handle an upgrade.

• The workstation must have the System Encryption Key installed to enter credit card/bank account information in TopsPay.

• To check if your workstation has the System Encryption Key installed, go to TopsOrtho > Workstation Preferences > Workstation Security.

• Note the red text. If it states No Key Installed, see the related article below, Install the System Encryption Key on a New Workstation.

Sometimes when you cannot activate a TopsPay autopay plan or process a one-time TopsPay payment, it's because the patient's assigned office is not enrolled as a TopsPay merchant.
Similarly, sometimes you cannot activate a TopsPay autopay plan or process a one-time TopsPay payment because the patient's assigned doctor is not enrolled in TopsPay.
Double-check the patient's assigned office and doctor; if both are not enrolled in TopsPay, you will have to edit this information before reattempting the autopay plan activation or one-time payment.