What Confirms an Appointment in TopsDPX?
Sure, you ask your patients to reply with "C" to confirm their appointments...but that's not always how they respond! Which responses confirm an appointment in TopsDPX?
Responding to a Confirmation Request
The following responses all CONFIRM an appointment for a patient as long as they respond to a Confirmation Request or a Confirmation Request reminder.
- C
- Confirm
- Yes
- Ok
When a patient confirms their appointment, you will see the "C" on their appointment change from red to green within an hour of their confirmation.
Manually Confirming an Appointment
If a patient responds to a Reminder, versus a Confirmation Request or Confirmation Request Reminder, ora patient responds to a direct text message from a team member who asks the patient to confirm their appointment, TopsDPX will not automatically update your Tops appointment book automatically to reflect a confirmed status.
To manually update a patient's appointment to reflect confirmed, follow the steps below:
- From Tops, go to Day>Appointment book or press Command-B or open the patient's chart using Command-3, locate their appointment in the Appointment/Recalls tab, and double click on the appointment.
- Right-click on the appointment from the Appointment Book, and choose the option to View Appointment Info.
- In the Before Appointment section, place a checkmark in the Confirmed box.
