NEW Review Requests Basics

Use TopsDPX to send Review Requests to your happy patients! Review Requests allow patients to post public reviews on Google or Facebook as well as provide internal feedback for your practice.

Where are my Review Requests settings?

1. Go to Comm > Tops Reminders.
2. Click Settings > Review.
3. Click on the gear wheel icon next the Review Request.
4. Place checkmarks in the checkboxes for your desired delivery methods. You can send a Text, an Email, or both.
5. Use the up/down arrow to set the number of hours or days.
6. Click on before or after in relation to the patient's appointment.
7. Open the Text and Email templates; edit them to your liking. Click Save when you are done.

How can I preview my Review Requests?

1. Go to Comm > Tops Reminders.
2. Click Products > Review > Feedback & Requests.
3. Click Send Requests Manually.
4. Enter your name and phone number. You can send to multiple staff members, if desired. Note: the name that you enter here is the one that will appear in the text to the patient.
5. Click Send 1 Review Request.

6. You will receive an example of your Review Request.
7. The first text you receive will contain a link. Click on the link.
8. The link will open the screen below.
9. The first message is your customized review request message.
10. The green or blue button is a link to your practice's Google or Facebook business site. It will take patients to the "Write a Review" page.
11. The "How can we improve?" button is a link that allows your patients to provide internal feedback to your practice. This feedback is not public and will only be visible in Comm > Tops Reminders > Products > Review > Feedback and Requests.