Lastest Tops Ortho and Service Alerts

Stay in the Know

From time to time, we may have important information to share about the Tops products and services you use. This may include action items for your practice, upcoming maintenance, service interruptions, known issues or significant bugs we’re actively working to resolve, and other time-sensitive updates.

Check back here regularly to stay in the know. If you’re experiencing an issue, this is also a great place to start—check the section for your Tops product or service to see if there is a known issue, outage, or alert that may be affecting you.

Updates and alerts are organized by Tops product and service below so you can quickly find the information most relevant to your practice.

Tops Ortho

⏰ eClaim submissions & Insurance Eligibility

The ability to submit eClaims and search eligibility through Tops will be temporarily unavailable from 6:00 PM PT on Friday 09/18/2026 to 12:00 AM PT (midnight) on Monday 09/21/2026 due to DentalXChange performing extended maintenance.

📣  Apple's Latest MacOS Upgrade: Here's what you need to know.

As you may have heard, Apple’s new operating system for Macs - macOS Golden Gate (27.0) - was released.  You might be tempted to update, but you know the drill - just WAIT! If you plan to update anyway - because you’re an early adopter and that’s the way you roll - let us know if you find something that doesn’t work right in any Tops product.  For more information on macOS updates and upgrades for Tops Ortho and services, visit Approved macOS Versions for Tops.

📣  Latest Release: Tops v9.12.8

Tops v9.12.8 has been released! Updates are automatically rolled out to eligible practices—there’s no need to contact Team Tops to schedule your update.

If your server is eligible, you'll be prompted to Update upon logging in. Follow the prompts to complete the installation. For details about what’s included, go to Help > Show Release Notes in Tops or visit our Release Notes & Alerts page.

📣 Tops Unplugged Roundtable Series has launched!

Visit this page for more information and register today - free to our valued customers!  Webinar Series - Tops Unplugged

TopsPay

📌 Action Required by October 17

As Stax continues to work toward providing an enhanced processing experience, a new ACH Company ID is being introduced: 514794604

To prevent payment blocks or rejected payouts, please add this ID to your bank’s positive-pay allow-list or ACH filter by October 17th, 2026

Please keep both our existing Company ID and the new ID active.

‍Nothing else is changing:

• Payout timing and dates will remain the same.
• Bank statement descriptions will remain unchanged.
• Funds will continue to be deposited into the same bank accounts.

If you have any questions, please reach out to Tops Support at 770.627.2527 or [email protected].

DentalXChange

⏰ Extended maintenance this weekend

DentalXChange will be performing extended system maintenance this weekend. From 6:00 PM PT on Friday 09/18/2026 to 12:00 AM PT (midnight) on Monday 09/21/2026, ALL DentalXChange systems will be unavailable. Transactions and files submitted during this period will not be received; please plan to submit before 6:00 PM PT Friday.

TopsDPX

No updates to report

International Reminders

No updates to report.