🎥Webinar Series - Tops Unplugged

Check out our past Tops Unplugged Episodes

Tops Unplugged - eClaims Episode 1

eFiling from Tops - Getting the Claim Out the Door

Most claim issues don’t happen after submission - they happen before it. In this 45-minute session, we’ll show you what actually matters when eFiling from Tops, where things get stuck, and how to prevent problems before they start.

Tops Unplugged - eClaims Episode 2

Clearinghouse Accepted - Where Your Claim Goes Next

Once a claim leaves Tops, it’s easy to assume everything is on track. But this is where confusion - and delays - often start. Learn what “Clearinghouse Accepted” actually means, where Tops visibility ends and how to check claim status in DentalXChange.

Tops Unplugged - eClaims Episode 3

When Claims are Rejected - How to Trace Issues Back to the Source.

Rejected claims can feel frustrating, especially when the reason isn’t clear. In this 45-minute session, we’ll show you how to trace issues back to the source and fix them without the back-and-forth. Less guesswork. Faster fixes. Fewer repeat errors.

Tops Unplugged - Claims Episode 4

Keeping Your claims Matrix Clear and Actionable

In Episode 4 of Tops Unplugged, we take a practical look at the Claims Matrix and the workflow decisions that impact what appears, what doesn’t, and when claims generate. We explain why some claims display values while others don’t, and share best practices for keeping your matrix clean, clear, and actionable. Built around real questions from real practices, this session helps teams better understand and manage their claims workflow with confidence.

Tops Unplugged - Summer Series Episode 5

Adjustments Demystified: Understanding (+) and (-) Adjustments

Adjustments are one of the most powerful, and often misunderstood, tools in Tops.

From insurance discounts and professional courtesies to ledger corrections and write-offs, adjustments impact patient balances, financial reporting, and the accuracy of your records.

But with so many adjustment types available, how do you know which one to use?

In Episode 5 of Tops Unplugged we break down (+) and (-) adjustments, common use cases, and best practices for maintaining accurate ledgers and reporting.

Tops Unplugged: Summer Series - Episode 6

When Insurance Takes Back Money

Insurance overpayments don’t always result in a refund request.

Sometimes the insurance company recovers funds through a takeback, reducing a future payment and impacting multiple patient ledgers. Other times, what appears to be an overpayment is actually a valid patient credit created by the original treatment estimate or contract setup.

In Episode 6 of Tops Unplugged, we walk through overpayments, refund requests, takebacks, and best practices for documenting these transactions in Tops.

Tops Unplugged: Summer Series - Episode 7

Beyond the Basics: Customizing and Printing Receipts

Your receipts don’t have to be one-size-fits-all.

Whether you’re printing receipts from the patient ledger, updating your letterhead, managing multiple locations, or supporting multiple providers, Tops offers flexible customization options that can help your receipts better reflect your practice.

In Episode 7 of Tops Unplugged, we explore receipt printing and customization options available in Tops.