🎥Webinar Series - Tops Unplugged
Tops Unplugged is Back – Join the Conversation!
This fall, Tops Unplugged is changing things up with a new Roundtable Series designed to bring orthodontic professionals together for real conversations about the challenges, workflows, and questions you face every day.
Check out the details for our kickoff event below, along with the remaining Roundtable sessions you won’t want to miss. Space is limited, so make note of the registration dates and reserve your spot when registration opens!
LIMITED SEATS • REAL CONVERSATIONS • YOUR QUESTIONS • YOUR PEERS
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Tops Unplugged | Roundtable Series - Episode 1 💬 How to Build the Perfect Team Audience: Doctors + Practice/Operations Managers Featured Guest: Jenna Lawrence, SHRM-CP |
October 7 • 8 PM ET Capacity: 50 Registrants |
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Tops Unplugged | Roundtable Series - Episode 2 💬 From Consult to Start Audience: Treatment Coordinators |
October 14 • 1 PM ET Registration Opens 9/30/26 Capacity: 20 Registrants |
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Tops Unplugged | Roundtable Series - Episode 3 💬 Keeping the Day Moving Audience: Admin and Clinical Teams |
November 4 • 1 PM ET Registration Opens 10/15/26 Capacity: 20 Registrants |
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Tops Unplugged | Roundtable Series - Episode 4 💬 Managing the Money Audience: Insurance & Financial Coordinators |
November 11 • 1 PM ET Registration Opens 10/15/26 Capacity: 20 Registrants |
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Tops Unplugged | Roundtable Series - Episode 5 💬 Building a Team That Can Lead Without You Audience: Operations & Practice Managers Featured Guest: Jenna Lawrence, SHRM-CP |
December 9 • 1 PM ET Registration Opens 11/14/26 Capacity: 20 Registrants |
📌Planning to Register for a Roundtable?
We kindly ask that you plan to participate. Our roundtables are designed around the people in the room, and space is limited.
📌Unable to Attend?
If you’re unable to attend—or would simply prefer to listen later—there’s no need to reserve a seat. A recording of each event will be posted on this page AND in p1nk within 48 hours.
📌Already Registered but Need to Cancel?
No worries! Just email [email protected] to let us know so we can open your spot for another participant.
Check out our past Tops Unplugged Episodes
Tops Unplugged | eClaims Series - Episode 1
eFiling from Tops - Getting the Claim Out the Door
Most claim issues don’t happen after submission - they happen before it. In this 45-minute session, we’ll show you what actually matters when eFiling from Tops, where things get stuck, and how to prevent problems before they start.
Tops Unplugged | eClaims Series - Episode 2
Clearinghouse Accepted - Where Your Claim Goes Next
Once a claim leaves Tops, it’s easy to assume everything is on track. But this is where confusion - and delays - often start. Learn what “Clearinghouse Accepted” actually means, where Tops visibility ends and how to check claim status in DentalXChange.
Tops Unplugged | eClaims Series - Episode 3
When Claims are Rejected - How to Trace Issues Back to the Source.
Rejected claims can feel frustrating, especially when the reason isn’t clear. In this 45-minute session, we’ll show you how to trace issues back to the source and fix them without the back-and-forth. Less guesswork. Faster fixes. Fewer repeat errors.
Tops Unplugged | eClaims Series - Episode 4
Keeping Your claims Matrix Clear and Actionable
In Episode 4 of Tops Unplugged, we take a practical look at the Claims Matrix and the workflow decisions that impact what appears, what doesn’t, and when claims generate. We explain why some claims display values while others don’t, and share best practices for keeping your matrix clean, clear, and actionable. Built around real questions from real practices, this session helps teams better understand and manage their claims workflow with confidence.
Tops Unplugged | Summer Series - Episode 1
Adjustments Demystified: Understanding (+) and (-) Adjustments
Adjustments are one of the most powerful, and often misunderstood, tools in Tops.
From insurance discounts and professional courtesies to ledger corrections and write-offs, adjustments impact patient balances, financial reporting, and the accuracy of your records.
But with so many adjustment types available, how do you know which one to use?
In Episode 1 of Tops Unplugged | Summer Series we break down (+) and (-) adjustments, common use cases, and best practices for maintaining accurate ledgers and reporting.
Tops Unplugged | Summer Series - Episode 2
When Insurance Takes Back Money
Insurance overpayments don’t always result in a refund request.
Sometimes the insurance company recovers funds through a takeback, reducing a future payment and impacting multiple patient ledgers. Other times, what appears to be an overpayment is actually a valid patient credit created by the original treatment estimate or contract setup.
In Episode 2 of Tops Unplugged | Summer Series, we walk through overpayments, refund requests, takebacks, and best practices for documenting these transactions in Tops.
Tops Unplugged | Summer Series - Episode 3
Beyond the Basics: Customizing and Printing Receipts
Your receipts don’t have to be one-size-fits-all.
Whether you’re printing receipts from the patient ledger, updating your letterhead, managing multiple locations, or supporting multiple providers, Tops offers flexible customization options that can help your receipts better reflect your practice.
In Episode 3 of Tops Unplugged | Summer Series, we explore receipt printing and customization options available in Tops.