🎥Webinar Series - Tops Unplugged

Upcoming Episode

In Episode 4 of Tops Unplugged, we’re getting practical about how the Claims Matrix works, what impacts claim visibility, and how small workflow decisions can make a big difference in keeping things clean, clear, and actionable.

In just 30-45 minutes, we’ll cover:

• What impacts how and when claims generate
• Why some claims display values while others don’t
• How workflow decisions affect what you see in the matrix
• Best practices for keeping your matrix clean and manageable

While this session is part of our eClaims series, it’s relevant for any practice using the Claims Matrix in Tops to monitor and manage outstanding claim payments, not just practices that eFile.

Check out our past episodes!

Tops Unplugged - eClaims Episode 1

eFiling from Tops - Getting the Claim Out the Door

Most claim issues don’t happen after submission - they happen before it. In this 45-minute session, we’ll show you what actually matters when eFiling from Tops, where things get stuck, and how to prevent problems before they start.

Tops Unplugged - eClaims Episode 2

Clearinghouse Accepted - Where Your Claim Goes Next

Once a claim leaves Tops, it’s easy to assume everything is on track. But this is where confusion - and delays - often start. Learn what “Clearinghouse Accepted” actually means, where Tops visibility ends and how to check claim status in DentalXChange.

Tops Unplugged - eClaims Episode 3

When Claims are Rejected - How to Trace Issues Back to the Source.

Rejected claims can feel frustrating, especially when the reason isn’t clear. In this 45-minute session, we’ll show you how to trace issues back to the source and fix them without the back-and-forth. Less guesswork. Faster fixes. Fewer repeat errors.