🎥Webinar Series - Tops Unplugged

Check out our past Tops Unplugged Episodes

Tops Unplugged - eClaims Episode 1

eFiling from Tops - Getting the Claim Out the Door

Most claim issues don’t happen after submission - they happen before it. In this 45-minute session, we’ll show you what actually matters when eFiling from Tops, where things get stuck, and how to prevent problems before they start.

Tops Unplugged - eClaims Episode 2

Clearinghouse Accepted - Where Your Claim Goes Next

Once a claim leaves Tops, it’s easy to assume everything is on track. But this is where confusion - and delays - often start. Learn what “Clearinghouse Accepted” actually means, where Tops visibility ends and how to check claim status in DentalXChange.

Tops Unplugged - eClaims Episode 3

When Claims are Rejected - How to Trace Issues Back to the Source.

Rejected claims can feel frustrating, especially when the reason isn’t clear. In this 45-minute session, we’ll show you how to trace issues back to the source and fix them without the back-and-forth. Less guesswork. Faster fixes. Fewer repeat errors.

Tops Unplugged - Claims Episode 4

Keeping Your claims Matrix Clear and Actionable

In Episode 4 of Tops Unplugged, we take a practical look at the Claims Matrix and the workflow decisions that impact what appears, what doesn’t, and when claims generate. We explain why some claims display values while others don’t, and share best practices for keeping your matrix clean, clear, and actionable. Built around real questions from real practices, this session helps teams better understand and manage their claims workflow with confidence.