Latest Tops Ortho and Service Alerts
Stay in the Know
From time to time, we may have important information to share about the Tops products and services you use. This may include action items for your practice, upcoming maintenance, service interruptions, known issues or significant bugs we’re actively working to resolve, and other time-sensitive updates.
Check back here regularly to stay in the know. If you’re experiencing an issue, this is also a great place to start—check the section for your Tops product or service to see if there is a known issue, outage, or alert that may be affecting you.
Updates and alerts are organized by Tops product and service below so you can quickly find the information most relevant to your practice.
| 📣 Announcements | 🐞 Newly Reported Issues |
| ⏰ Time Sensitive | ✅ Resolved |
| 📌 Action Required | 🔨 Improvements |
Tops Ortho
📣 Visit Tops at the NESO 2026 in Boston, MA Friday, November 6th and Saturday November 7th! Stop by Booth #204 to see Terry and Dee! Chat them in the Tops Users Facebook Group if you have any questions: https://www.facebook.com/groups/topsortho
📣 Apple's Latest MacOS Upgrade: Here's what you need to know.
As you may have heard, Apple’s new operating system for Macs - macOS Golden Gate (27.0) - was released. You might be tempted to update, but you know the drill - just WAIT! If you plan to update anyway - because you’re an early adopter and that’s the way you roll - let us know if you find something that doesn’t work right in any Tops product. For more information on macOS updates and upgrades for Tops Ortho and services, visit Approved macOS Versions for Tops.
📣 Latest Release: Tops v9.12.8
Tops v9.12.8 has been released! Updates are automatically rolled out to eligible practices—there’s no need to contact Team Tops to schedule your update.
If your server is eligible, you'll be prompted to Update upon logging in. Follow the prompts to complete the installation. For details about what’s included, go to Help > Show Release Notes in Tops or visit our Release Notes & Alerts page.
📣 Upcoming Release: Tops v9.13 - People's Choice!
Tops v9.13 is coming to your Tops server in the very near future! Visit our Release Notes & Alerts page for the article listing all the amazing enhancements we've added to Tops!
📣 Tops Unplugged Roundtable Series has launched!
Up Next...Episode 3 designed for our Admin and Clinical Teams. We will be hosting Keeping the Day Moving on November 4, at 1p ET. Visit this page for more information and register today - free to our valued customers! Webinar Series - Tops Unplugged
TopsPay
✅ Intermittent Processing Issues - TSYS - November 4, 07:45a
New Incident: Identified - November 4, 07:45a
Resolved: This incident has been resolved. Nov 4, 08:29a EST.
Stax identified an issue with the upstream TSYS processor afffecting transactions processing in TopsPay. Some Tops merchants experienced increased processing times, intermittent errors, or transaction timeouts. Stax continued to keep Tops updated. Stax status page: https://status.staxpayments.com/
DentalXChange
No updates to report
TopsDPX
🔨 Improvements | October 16, 2026
Several updates have been made to the TopsDPX interface, including new options for managing office hours and automated messaging.
- Office Hours: Practices can now add scheduled lunch breaks to their office hours.
- Office Closures: New settings allow practices to configure custom office closures and federal holidays, including options to defer or skip automated messages during closures.
- Template Navigation: To access Schedule, Patient Recall, Messages, and Reviews templates, select Templates from the Settings menu, then choose the desired template category from the left-side navigation menu.
- Template Languages: Automated message templates accessed through the Settings menu can now be translated into up to 14 languages, helping practices communicate with patients in their preferred language.
- Message Translation: The message composition window has an updated interface for translating messages.
📣 Announcements | October 16, 2026
We’re working with the TopsDPX team to confirm how recent changes impact existing features and automated messaging, as well as clarify whether certain behaviors are intentional.
Our TopsDPX Knowledge Base articles will be updated shortly to reflect these changes and provide additional guidance as details are confirmed.
International Reminders
No updates to report.
Gaidge - GCM, Online Forms, Practice Analytics
No updates to report.
EasyRx
No updates to report.