Why is TopsDPX not working for me?

If you are not able to use TopsDPX on your workstation, here are some things to check:

• TopsDPX requires a minimum macOS 10.15.7 (Catalina) or higher.

• To check your workstation's macOS, go to Apple Menu > About This Mac.

• If your workstation is on an older macOS, consult your office tech to see if your workstation can handle an upgrade.

• The workstation must have the System Encryption Key installed to access TopsDPX.

• To check if your workstation has the System Encryption Key installed, go to TopsOrtho > Workstation Preferences > Workstation Security.

• Note the red text. If it states No Key Installed, see the related article below, Install the System Encryption Key on a New Workstation.

• Each user must have credentials entered in Practice Setup before they can access TopsDPX.

• Go to Tops Ortho > Practice Setup > Single Sign-On.

• Select Tops Reminders from the list on the left.

• If your name is not on the list, see the related article below, Add Staff Member Credentials to TopsDPX.