Why is TopsDPX not working for me?

If you are not able to use TopsDPX on your workstation, here are some things to check:

Workstation macOS

TopsDPX requires a minimum macOS 11.7 (Big Sur) or higher.

  • Safari Version: 16.0
  • Chrome Version: 108.0

To check your workstation's macOS, go to Apple Menu > About This Mac.

If your workstation is on an older macOS, consult your office tech to see if your workstation can handle an upgrade.


System Encryption Key

  • The workstation must have the System Encryption Key installed to access TopsDPX.
  • To check if your workstation has the System Encryption Key installed, go to 
  • TopsOrtho > Workstation Preferences > Workstation Security.
  • Note the red text. If it states No Key Installed, see the related article below, Install the System Encryption Key on a New Workstation.

Single Sign-On Access

  • Each user must have credentials entered in Practice Setup before they can access TopsDPX.
  • Go to Tops Ortho > Practice Setup > Single Sign-On.
  • Select Tops Reminders from the list on the left.
  • If your name is not on the list, see the related article below, Add Staff Member Credentials to TopsDPX.

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