Why is TopsDPX not working for me?

Not able to use TopsDPX on your workstation? Here are some things to check:

Your workstation macOS

• TopsDPX requires a minimum macOS 10.15.7 (Catalina) or higher.

• To check your workstation's macOS, go to Apple Menu > About This Mac.

• If your workstation is on an older macOS, consult your office tech to see if your workstation can handle an upgrade.

System Encryption Key

• The workstation must have the System Encryption Key installed to access TopsDPX.

• To check if your workstation has the System Encryption Key installed, go to TopsOrtho > Workstation Preferences > Workstation Security

• Note the red text. If it states No Key Installed, see the related article below, Install the System Encryption Key on a New Workstation.

Single Sign-On Access

• Each user must have credentials entered in Practice Setup before they can access TopsDPX

• Goto Tops Ortho > Practice Setup > Single Sign-On

• Select Tops Reminders from the list on the left

• Is your name on the list? If not, see the related article below, Add Employee Credentials to TopsDPX.