Contacting Tops for Help
Need to contact Tops? We're here to help!
Tops Knowledge Base Suggestions
Practice Changes or Server Updates
Tops Customer Support
Phone: +1 770.627.2527
Texting: +1 770.406.0685
Australia, New Zealand and Asia - +61 1800 433 949
Email: [email protected]
🔥 Emergency Support Email
If your server is down or you cannot connect to your Tops server, please send an email to [email protected]. This email is for emergencies only. All other support requests will not be answered.
Tops Ortho Users Group
The Tops Ortho Users Group is a private Facebook community of verified Tops orthodontists and staff who use Tops every day. Members share real-life questions, real-life scenarios, and real-life solutions.
Join the Tops Ortho Users Group on Facebook
Tops Support Hours
USA/Canada/South America
Phone, text and email support is available:
Monday–Thursday: 8:00am–8:00pm EST
Friday: 8:00 am–7:00pm EST
Europe/Africa
Phone and email support is available:
Monday–Thursday: 8:00am–2:00am EST.
Australia/Asia/New Zealand
Phone and email support is available:
Monday–Thursday: 7:00am–5:00pm Australian EST.
Outside these hours please contact our USA support office.
Knowledge Base Suggestions
Can't find what you are looking for in the Knowledge Base? Want to see more videos or attend more webinarsr? Send us an email at [email protected] and give us your ideas!
Practice Changes or Account Updates
Changes to your practice or updates needed to your server? Please reference Practice Changes and Account Update
Partner Customer Support
Gaidge Customer Support
Services: Online Forms, Consult Manager (GCM) and Gaidge Analytics
Phone: +1 800.297.3396
Email: [email protected]
DentalXChange (DXC) Customer Support
Existing and New Customers: +1 800.576 6412 - Ext 455
For questions about an eClaim, DentalXChange can assist with claims successfully submitted from Tops that appear in your DentalXChange account. These claims will show a Clearinghouse Accepted status in the Tops Claims Matrix.
EasyRx Customer Support
Phone: +1 888.340.3751
Email: [email protected]
KB (Knowledge Base): https://support.easyrxortho.com/portal/en/kb
Braces Academy Customer Support
Phone: +1 318.828.2708
Email: [email protected]
Contact Form: Login to Braces Academy from Off-the-Charts or through their website www.bracesacademy.com. Click the Contact Us link, and select the Have Questions tab. Complete the required fields and Send.
Rhinogram Customer Support
Phone: +1 770.627.2527
Texting: +1 770.406.0685
Email: [email protected]
Rhinogram Academy: https://rhinogram.my.site.com/academy/
Don't forget the Tops Ortho Help menu
You can always access the contact methods for Tops Customer Support through the Tops Ortho Menu Bar.
Go to Help>Tops Ortho Help
