Contacting Tops for Help

Need to contact Tops? We're here to help!

Tops Customer Support

Phone: +1 770.627.2527

Texting: +1 770.406.0685

Australia, New Zealand and Asia - +61 1800 433 949

🔥 Emergency Support Email

If your server is down or you cannot connect to your Tops server, please send an email to [email protected]. This email is for emergencies only. All other support requests will not be answered.

Tops Ortho Users Group

The Tops Ortho Users Group is a private Facebook community of verified Tops orthodontists and staff who use Tops every day. Members share real-life questions, real-life scenarios, and real-life solutions.

Join the Tops Ortho Users Group on Facebook

Tops Support Hours

USA/Canada/South America

Phone, text and email support is available:

Monday–Thursday: 8:00am–8:00pm EST

Friday: 8:00 am–7:00pm EST

Europe/Africa

Phone and email support is available:

Monday–Thursday: 8:00am–2:00am EST.

Australia/Asia/New Zealand

Phone and email support is available:

Monday–Thursday: 7:00am–5:00pm Australian EST.

Outside these hours please contact our USA support office.

Knowledge Base Suggestions

Can't find what you are looking for in the Knowledge Base? Want to see more videos or attend more webinarsr? Send us an email at [email protected] and give us your ideas!

Practice Changes or Account Updates

Changes to your practice or updates needed to your server? Please reference Practice Changes and Account Update

Gaidge Customer Support

Services: Online Forms, Consult Manager (GCM) and Gaidge Analytics

Phone: +1 800.297.3396

Email: [email protected]

DentalXChange (DXC) Customer Support

Existing and New Customers: (800) 576 6412 - Ext 455

For questions about an eClaim, DentalXChange can assist with claims successfully submitted from Tops that appear in your DentalXChange account. These claims will show a Clearinghouse Accepted status in the Tops Claims Matrix.

You can always access the contact methods for Tops Customer Support through the Tops Ortho Menu Bar.

Go to Help>Tops Ortho Help