NEW Create Appointment Confirmation Requests

You can customize your TopsDPX Confirmation Settings at any time! Here's how:

  1. Go to Comm > Tops Reminders.
  2. Go to Settings > Templates > Messages.
  3. Click Messages to open the dropdown menu.
  4. Select Schedule. This will display the Confirmation Request and Confirmation Reminder settings you have in place.

  1. If you wish to change the wording of the template, click Text, Family Text, Email and Family Email. The Preview will update to reflect your edits. When you are done, click Save.
  2. Note: Please do not remove/edit the STOPToOptOut wording at the end.

  1. Click the gear wheel if you wish to change the time settings for the Confirmation Requests/Reminders. When you are done, click Save.

IMPORTANT: A Confirmation Reminder cannot be sent unless a Confirmation Request has already been sent. If a patient confirms after receiving her initial Confirmation Request, then she will not receive the Confirmation Reminder.

  1. When a patient replies "C" to either a Confirmation Request or Confirmation Reminder, the "C" on their appointment in the Appointment Book will turn from red to green. See related article below to find out all the responses that confirm appointments.

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