TopsDPX Overview
TopsDPX is a patient engagement platform that helps practices communicate with patients through text messaging, email communications, and automated appointment and patient communications. By automating routine outreach, TopsDPX helps reduce administrative workload, improve patient communication, and enhance the overall patient experience.
With TopsDPX, practices can:
- Reduce appointment no-shows with automated reminders
- Communicate with patients through HIPAA-compliant text messages and email
- Save staff time by automating routine patient outreach
- Increase patient engagement before and after appointments
- Improve their online reputation through patient review requests
- Send targeted marketing and informational communications
Schedule
The Schedule product provides a synchronized view of your Tops Appointment and patient communication details, allowing staff to quickly access appointment and engagement information.
Schedule features include:
- Synchronized schedule with the Tops Appointment Book
- Multiple schedule view options
- Appointment status indicators
- Patient contact methods
- Quick access to the Messages product to easily text patients
- Access to TopsDPX patient records
- Confirmed appointments synched hourly with the Tops Appointment Book
Appointment Communications
The Appointment Communications feature works in tandem with the Schedule product to automate appointment-related communications before and after a patient’s visit. Communications are managed through customizable templates and delivery settings within the Settings feature.
Features include:
- Appointment confirmation requests
- Confirmation request reminders
- Appointment reminders
- Missed appointment notifications
- Birthday reminders
- Appointment communications in English, French, and Spanish
- Text, email, and voice delivery options
- Family notifications
- Procedure-specific confirmation requests and appointment reminders
- Customizable templates and delivery settings
- Option to add a secondary phone number for notifications
Appointment confirmation requests and reminders are synchronized nightly with the Tops Appointment Book.
Recall Management
The Patient Recall product helps practices reconnect with patients by sending reminders when they are due for follow-up appointments.
Features Include:
- Unscheduled recall reminders update nightly from patient charts
- Manual or automated recall reminders
- Customizable recall templates and delivery settings
Two-Way Texting
Communicate directly with patients through the Messages product.
Features Include:
- Two-way text conversations between staff and patients
- Assign and flag messages for team members
- Conversation history
- Broadcast text messaging from the Schedule, Patient List, or an uploaded contact list
- Customizable quick-access message templates
- Custom away responses
- Linked family member visibility
- Message translation in 14 languages
- Image sharing
- Message notification preferences
- Patient Opt-Out Management
Email and Marketing Campaigns
Engage patients with customizable email communications through the Campaigns product.
Features Include:
- Built-in email templates
- Custom email templates
- Scheduled campaigns
- Campaign duplication
- Campaign engagement tracking
Common Campaign Types
- Monthly newsletters
- Practice announcements
- Patient appreciation events
- Appointment-specific messaging
- Custom email campaigns
Review Management
The Reviews product helps practices collect patient feedback and strengthen their online reputation.
Features Include:
- Automated review requests via email and/or text
- On-demand review requests via email and/or text
- Customizable templates and delivery settings
- Review dashboard for internal feedback and linked external review sites, including Google and Facebook
- Patient review outreach
- Online reputation management
Settings
The Settings feature allows practices to configure TopsDPX for each location individually, including practice information, branding, users, communication templates, office hours, and notification preferences.
Features Include:
- Location-specific settings
- Practice contact information
- Practice logo
- Office hours
- User management
- Email notification preferences
- Communication templates
Need Help?
If you’d like to learn more about a specific TopsDPX feature or have questions about the products available for your practice, contact Tops Support. Our team can help you configure features, answer questions, and ensure you’re getting the most from TopsDPX.