TopsDPX Overview
TopsDPX is a patient engagement platform that helps practices communicate with patients more efficiently through automated reminders, text messaging, email communications, and patient engagement tools. By automating routine outreach, TopsDPX helps reduce administrative workload, improve patient communication, and enhance the overall patient experience.
With TopsDPX, practices can:
- Reduce appointment no-shows with automated reminders
- Communicate with patients through text messages and email
- Save staff time by automating routine patient outreach
- Increase patient engagement before and after appointments
- Improve their online reputation through patient review requests
- Send targeted marketing and informational communications
Schedule and Reminders
The Schedule product provides a synchronized view of your Tops appointment schedule and patient communication details, allowing staff to quickly access appointment and engagement information.
Schedule features include:
- Synchronized schedule with Tops
- Multiple schedule view options
- Appointment status indicators
- Patient contact methods
- Access to patient TopsDPX records
Appointment Reminders & Confirmation
The Appointment Reminders & Confirmations feature helps practices reduce missed appointments by automatically sending appointment confirmations and reminders. Reminder templates and delivery settings are managed within the Settings tab and are associated with the Schedule product.
Features Include:
- Appointment confirmations synchronized with the Tops Appointment Book
- Appointment reminders in English, French, and Spanish
- Text, email, and voice reminder options
- Family reminders
- Appointment type-specific messaging
- Custom reminder schedules
- Missed appointment notifications
- Birthday reminders
- Customizable reminder templates and settings
- Add a second number to receive notifications
Recall Management
The Patient Recall product helps practices keep patients engaged by sending reminders when they are due for follow-up appointments.
Features Include:
- Unscheduled recall reminders
- Manual or automated recall reminders
- Customizable recall messages
- Configurable reminder timing
Two-Way Communication
Communicate directly with patients through the Messaging product.
Features Include:
- Two-way text conversations
- Staff-to-patient messaging
- Message assignment and flagging for team members
- Conversation history
- Broadcast text messaging from the Schedule, Patient List, or an uploaded contact list
- Custom message templates for consistent communication
- Custom away responses
- Linked family member visibility
- Message translation in 14 languages
- Image sharing
- Opt-Out Management
Email and Marketing Campaigns
Engage patients with customizable email communications through the Campaigns product.
Features Include:
- Built-in email templates
- Custom email templates
- Scheduled campaigns
- Campaign duplication
- Campaign engagement tracking
Common Campaign Types
- Monthly newsletters
- Practice announcements
- Birthday messages
- Appointment-specific messaging
- Custom email campaigns
Review Management
The Reviews product helps practices collect patient feedback and strengthen their online reputation.
Features Include:
- Automated review requests
- On-demand review requests
- Review dashboard for internal and external review sites
- Patient review outreach
- Online reputation management
Settings
The Settings feature within the TopsDPX service allow practices to configure TopsDPX for each location, including practice information, branding, users, communication templates, and notification preferences.
Features Include:
- Location-specific settings
- Practice name and address
- Practice logo and branding
- Office hours
- User management
- Email notification preferences for users
- Communication templates
- Reminder and messaging settings
- Away responses
- Language preferences